This is a private guided tour report by Japan Guide Agency (JGA Inc.), a network of 1,000+ government-licensed, English-speaking local guides across all 47 prefectures of Japan. Not affiliated with the Japan Guide Association.
Tour Itinerary
- 10:00 Meet at Hotel Sendai
- 10:28~11:08 Aoba-dori → Matsushima Kaigan, travel by train
- 12:00 Matsushima Sightseeing Boat
- 13:00~14:00 Lunch @ Taikan-tei / Iroha
- 14:00~14:45 @ Zuiganji Temple approach ~ stroll around Entsuin
- 15:10~15:51 Matsushima Kaigan → Aoba-dori
- 16:00 Disband in front of the hotel
Title: What Is a Private Matsushima Tour Like for Guests with Accessibility Needs? A Licensed Guide's Report
The guests were a group visiting Matsushima. When the group appeared in the hotel lobby, one member arrived in an electric wheelchair. I was momentarily surprised, but I explained the situation to the representative of the group: "Zuiganji cannot be entered directly by wheelchair, but I can take you as close to the approach path as possible. Entsuin has some steps on the stone paving in the garden, so let's decide whether to go in after you've seen it in person." The group agreed. As an alternative, I suggested Kanrantei, since it has a ramp at the back of the building that allows entry. We decided to proceed with the original plan as far as possible and switch to the alternative if it became difficult. We moved slowly and used wider roads on the way to the station, but an unexpected challenge was the gap when boarding the train. Since the Senseki Line switched to one-person operation in March, you normally have to go and call a station attendant for assistance, but the guests said it was fine and we managed to board with a bit of effort. When getting off at Matsushima, they exited backward, so to avoid inconveniencing other passengers as much as possible, I got off first and stood in front of them, signaling to the driver from the half-open door to indicate our position. At the sightseeing boat, the head of the boat company was at the ticket window, so I greeted him as usual and mentioned, "Today I have a guest using a wheelchair." The staff prepared a ramp with fewer steps, which made boarding much easier. Since Godaido also has stairs and landing there was difficult, we moved to a spot where a nice photo could be taken and asked another tourist to take a picture. For lunch, since there was a request to try conger eel, we passed by a few candidate restaurants and chose one with a variety of options. The seats were in a good position overlooking Godaido, which was a nice touch. I consulted with the group's representative about the next plan, and we decided on the cave-side approach path of Zuiganji and Entsuin. The cherry blossoms were still beautifully in bloom, and the group seemed very satisfied. At Entsuin, they looked up from in front of the steps of the Sankeiden, and some of the guests went to see the mausoleum. They took their time viewing the garden, and since the stone paving was fairly wide, they were able to see it after all. There were only a few stops, but the group took many photos of the flowers and seemed very pleased.
Click here for more details: Sendai & Matsushima Customized Tour in 1 Day with Licensed Guide
Transportation cost per person
| No. | Transportation | Route | Fare |
| Section 1 | Train | Aoba-dori～Matsushima Kaigan | 440JPY |
| Section 2 | Train | Matsushima Kaigan～Aoba-dori | 440JPY |
| Total | 880JPY | ||
Hello! I’m Riko, your local guide. During the week, I work at a local university, but on weekends, I love to guide visitors like you. This year(2024) marks my 6th year as a guide, and I’m thrilled to continue sharing the beauty of Japan with you.
I’m a certified Sake Navigator, so I have a wealth of knowledge about Japanese sake. Additionally, I’m well-versed in the gourmet scene of Sendai, Shiogama, and Matsushima, allowing me to tailor your tour to your culinary preferences!
I look forward to creating a memorable tour experience for you, full of fun and lasting memories of Japan. Thanks for choosing me as your guide!
May 10, 2026
Nate_K
Viator review: Sendai / Matsushima Half-Day Private Tour with Government-Licensed Guide
Fun Day in the bay!
Be ready to walk briskly…
May 10, 2026
Nate_K
Viator review: Sendai / Matsushima Half-Day Private Tour with Government-Licensed Guide
Fun Day in the bay!
Be ready to walk briskly to make the ferry boat! Our guide Riko-san was wonderful and her
local knowledge was very informative.
Apr 30, 2026
Tanakainmaui
Tripadvisor review: Sendai / Matsushima Half-Day Private Tour with Government-Licensed Guide
Riko-san is the best guide!
I originally booked with TripAdvisor,…
Apr 30, 2026
Tanakainmaui
Tripadvisor review: Sendai / Matsushima Half-Day Private Tour with Government-Licensed Guide
Riko-san is the best guide!
I originally booked with TripAdvisor, but cancelled it in order to get a longer tour–8 hours instead of 6. Riko-san was our guide, and she was very knowledgeable about the Sendai/Matsushima area and the attractions we visited. She was also flexible with times and at the end of a long day she even shared the location of her favorite sushi restaurant! Riko-san also helped us locate a guide for our izakaya tour. She went above and beyond the definition of service. We’d love to book with her and her izakaya friend, Mai, again!
Mar 31, 2026
NHDBuilder
Tripadvisor review: Sendai / Matsushima Half-Day Private Tour with Government-Licensed Guide
GO WITH “RIKO” FROM JAPAN GUIDE AGENCY
This is our…
Mar 31, 2026
NHDBuilder
Tripadvisor review: Sendai / Matsushima Half-Day Private Tour with Government-Licensed Guide
GO WITH “RIKO” FROM JAPAN GUIDE AGENCY
This is our first time to Japan, and it can be very confusing but we went with Riko from Japan Guide Agency, and this made this the easiest day possible. We came from North Carolina to Tokyo and now our adventure starts in Sendai after our visit in Tokyo. We wanted a guide to help us navigate this area and we were lucky enough to be assigned “Riko” for the half day. The moment we met her my wife and I were thrilled to be spending a day with her. She speaks wonderful English and with my horrible hearing, I could hear her clearly which makes it so enjoyable. I normally cannot hear soft Japanese voices but she made it so easy for us to hear and understand. We spent the day with her and yes we were tired at the end but it was so worth it to stick it out all day. One of the best things about Riko is; she meets you at your hotel and returns you to your hotel when you are so tired you cannot possibly take another step. Another amazing thing about Riko is she knows the trains and knows how to get the client moved around quickly and efficiently. We had no idea where to go to get the right trains but Riko make it smooth as possible. It was raining all day but we pushed through and that caused all the tourists to not be at the stops we were going to. It was like the shut down the area for us. Since it was raining, Riko would call taxi’s for us and they came almost immediately. Riko is a wealth of information and we even met some of her friends along the way. If you are going to book a tour with this firm, ASK FOR RIKO, I know you will have a great day.
Oct 3, 2025
P
Peggy_M
This was a great tour with Riko
Viator review: Sendai / Matsushima Full-Day Private Tour with Government-Licensed Guide
Riko was…
Oct 3, 2025
P
Peggy_M
This was a great tour with Riko
Viator review: Sendai / Matsushima Full-Day Private Tour with Government-Licensed Guide
Riko was our guide for the full-day tour. After we selected the sites we wanted to visit, Riko provided us with a detailed itinerary. Her communication throughout the planning process was clear and thorough, including explanations of the expected admission fees and transportation costs for the day. Our itinerary included visits to Entsu-in Temple, a scenic cruise on Matsushima Bay, and a tour of Zuigan-ji Temple. Riko accompanied us on both the train and ferry, which made it easy for us to relax and fully enjoy each sight without worrying about logistics or directions. In addition to guiding us through the main attractions, Riko went above and beyond by arranging for us to have lunch at a vegan restaurant in Sendai. This thoughtful addition was not part of the original tour, yet it greatly enhanced our overall experience.