Fukuoka in One Day: Arrived at Kido Nanzoin — Guide Sasuke

Title: What Is a Private Walking Tour of Fukuoka Like? A Licensed Guide's Report

We met at 9:14 and completed the tour. When I was waiting outside the hotel at 8:45, hotel staff were talking with the guests. When I told a staff member that I had come as a guide to pick up guests, I was told, "This is not a hotel that anyone can enter, so I will contact the hotel reception." After they made the call, I waited from 8:50 in the lobby on the first basement floor of the hotel. As it turned out, the two people who had been talking with the hotel staff were in fact my guests. When I asked the hotel whether the guests were staying there, they would not tell me because it is personal information. At 9:11, I called the agent who had booked this tour, but I was told, "Please call again later." After that, the staff member who had been outside came to me and asked whether they might be my guests. We were then able to meet at 9:15, but I was scolded with an intensity that felt somewhat unreasonable. First, since I had communicated "Meeting time: 9:00am, Meeting place: Lounge (Basement Floor 1) of the Hotel," I naturally assumed the guests would be in the lounge, and when I said it was a walking tour, I was scolded even more. It seems they had assumed it was a tour with a vehicle. This was apparently mixed up with the fact that a taxi was scheduled to pick them up at the hotel at 4:00 today, take them to Hakata Station, and then they would head to Hiroshima by Shinkansen. At the end of the tour, the guests said that they had been mistaken about the tour including a vehicle. I was told things like "you did not properly display the (guest's) name," and indeed I think it might have been better if I had shown the name to the people who were initially talking with the staff. However, because it was a private guest's name, I did not show it to just anyone; instead, inside the hotel lounge, I showed the name to those coming out of the elevator to check whether the guests were coming down. In addition, the tour content presented by the travel agency and the tour content I presented were different. I had provided the travel agency with an itinerary that was feasible as a walking tour. In the end, I believe the cause was that the travel agency had not properly provided the guests with information, and that the guests had misunderstood the tour. I had the impression that the atmosphere gradually softened as the tour progressed, but I think the guests will file a complaint with the travel agency. Even though I had been waiting in the hotel lobby, which was the designated meeting place, I was told things like "I have come to dislike Fukuoka," which felt very unreasonable. As evidence, I took photos of the tour images the guests showed me, so I am attaching them.

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Tour Report by Sasuke

Hello, my nickname is Sasuke. I have been working as a National Government Licensed Guide since 2006. I was born and raised in Fukuoka city. I also work as a teacher. Recently my work as a grandmother has become busier and busier. What I like about being a guide is that I talk to people from different countries, get exposed to different ideas, and grow as a person. I would be happy to help make your trip more enjoyable. If you have any requests, please feel free to ask me. I will do my best to fulfill your request as much as possible. Looking forward to seeing you.